While Guillermo tries to fix his romantic life making a film about it, he will discover another reality through Samir, a Syrian refugee, who will make him think that all his issues are superficial.
Ten-year-old Gloria and her recently widowed grandfather Bud befriend a mysterious reindeer when the family gather for Christmas. Bud comes to believe that Prancer may actually be magical, but Gloria fears his theory will send him straight to a retirement home.